gi999's Privacy Policy
Protecting your personal information is our top priority — this policy explains clearly how your data is collected, used, and stored.
Introduction & Scope
This privacy policy ("Policy") applies to the gi999 platform and its associated services. By visiting the gi999 website, creating an account, or using any of our services, you are considered to have agreed to the terms of this Policy.
We believe that transparency about data and user trust are the core foundations of a safe and enjoyable online experience. Information shared with us by gi999 platform users is handled with great care and responsibility. We protect every piece of data using SSL encryption and industry-standard security technologies.
This Policy may change from time to time. If any significant changes are made, we will clearly announce them on the website. We advise you to review this Policy regularly.
What Information We Collect
When creating an account and using services at gi999, we may collect various types of information. The information listed below is divided into two main categories:
a) Information Provided Directly
- Full name, date of birth, and nationality
- Email address and mobile number
- Documents provided for identity verification (such as a national ID card or passport)
- Financial transaction details — deposits, withdrawals, and payment methods used (bKash, Nagad, Rocket, bank transfer)
- Any information provided during communication with the support team
b) Automatically Collected Information
- IP address and device fingerprint
- Browser type, operating system, and device information
- Session duration, pages visited, and usage patterns
- Information collected through cookies and similar tracking technologies
- Transaction history and gaming activity logs
Purpose of Data Use
gi999 uses collected information only for the following legitimate purposes:
Account verification and management: Information is used to successfully create, verify, and secure your account. Age verification (to confirm 21+) and identity confirmation are part of this.
Processing financial transactions: Payment-related information is used to securely process deposit and withdrawal requests and to prevent fraudulent activity.
Security and fraud prevention: Information is analysed to ensure platform security, detect suspicious activity, and keep accounts protected.
Providing customer support: Support communication records and account history are used to resolve your issues quickly and effectively.
Service improvement: Anonymised usage data is analysed to improve the user experience and to identify and resolve technical issues on the platform.
Communication and notifications: Contact information is used to inform you of important account-related notices, transaction confirmations, and policy changes.
Cookies & Tracking Technologies
gi999 uses cookies and similar technologies to keep the website running smoothly and to improve your browsing experience. Cookies are small data files stored on your device that help the website remember your preferences and session.
Types of cookies we use:
- Essential Cookies: Essential for maintaining login status and managing secure sessions. Disabling these will affect the core functionality of the site.
- Functional Cookies: Used to remember your language, display settings, and preferred experience.
- Analytics Cookies: Collect anonymous data to understand how the platform is used, which helps improve the service.
Most browsers have an option to disable cookies. Keep in mind, however, that disabling essential cookies may prevent you from accessing your gi999 account properly.
Sharing Information with Third Parties
gi999 never sells your personal information to third parties or shares it for commercial purposes. However, limited information may be shared with partner parties in specific circumstances:
- Payment processors: Necessary information is shared with authorised payment service providers (bKash, Nagad, Rocket, and banking partners) to complete financial transactions, but is restricted to that transaction only.
- Technology service providers: Information may be shared with technology support companies under contractual and privacy-preserving terms for the purpose of operating the platform.
- Legal obligations: Information may be provided in response to a valid legal order, a regulatory body's request, or a court directive.
- Fraud and money laundering prevention: Providing information to relevant authorities to detect and prevent illegal financial activity may be legally required.
- Business transfers: In the event of any merger or acquisition of gi999's business operations, user information may be transferred, but the protections in this Policy will continue to apply.
When sharing information with third parties, we ensure that they maintain adequate data protection standards and use the information only for the specified purpose.
Data Security Measures
gi999 adopts the highest industry-standard security measures to protect your personal and financial information. Our security framework includes:
SSL/TLS encryption: All data between your browser and our servers is protected by SSL encryption, making data transmission completely secure.
Encrypted database: Stored personal information is kept in encrypted form. Sensitive data such as passwords is never stored in plain text.
Access controls: Access to your information is strictly controlled — only authorised staff can view the information they need for specific tasks.
Continuous monitoring: The platform's security measures are regularly tested and updated. Automated monitoring is active to detect any suspicious activity.
Note: No method of transmitting or storing data over the internet can be guaranteed to be 100% secure. However, gi999 commits to taking all reasonably practicable precautions to keep your information safe.
Data Retention Period
gi999 retains your information only for as long as necessary. The retention period depends on the following:
- Active account: All account and transaction-related information is retained for as long as your account remains active.
- Closed account: Even after an account is closed, certain information may be kept for a defined period to fulfil legal obligations.
- Financial transaction records: Transaction records are retained for the mandatory period required by financial regulations and tax law.
- Support communications: Records of customer service communications are kept for a limited period for service improvement and dispute resolution purposes.
Once the mandatory retention period has passed, data is securely deleted or anonymised in a way that makes it impossible to identify any individual.
Your Rights & Controls
gi999 believes that every user should have full control over their own information. You have the following rights:
Right to access: You can request to see what information we hold about you at any time.
Right to correction: If any of your personal information is incorrect, you can request that it be corrected. This can be done through account settings or via the support team.
Right to deletion: In certain circumstances you can request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to object to processing: You have the right to object to the processing of your information for specific purposes, particularly in relation to marketing communications.
Data portability: You have the right to request a copy of your account information in a structured format.
To exercise these rights, please contact our support team. After receiving a request and completing the appropriate verification, we will take action as promptly as possible.
Protection of Minors' Information
gi999 provides services only to those aged 21 and above. We do not knowingly collect information from any minor.
We follow an age verification process at the time of account registration. If a user is confirmed to be under 21, their account will be closed immediately and any collected information will be deleted.
If you suspect that a minor has opened an account at gi999, please notify our support team immediately.
Privacy-Related Contact
If you have any questions, concerns, or requests regarding this privacy policy or your information, please contact us. Our support team is available in both Bengali and English, 24 hours a day, 7 days a week.
Email: [email protected]
Live Chat: Visit the website and contact us directly via live chat — 24/7 support available.
For data-related requests, please provide the information needed to identify your account. After verifying your identity, we will process your request.
To learn more about our privacy policy or to read the platform's terms and conditions, visit our Terms and Conditions page or review the Responsible Gaming section.
Policy Changes & Updates
gi999 periodically reviews this privacy policy and revises it as needed. Reasons for changes may include:
- Technology upgrades or the introduction of new services
- Legal or regulatory changes
- Feedback and suggestions received from users
- Alignment with industry best practices
Before any significant changes take effect, we will publish a notice on the website and will endeavour to notify registered users by email. Continued use of the platform after changes have been made will be considered acceptance of the revised policy.
Last reviewed: 2026. This Policy is linked to gi999's overall Terms and Conditions and should be read together with them.